Returns and Exchanges

Items purchased on Diesel.com can be returned or exchanged within 30 days from delivery or from pick up in store. Returns/exchanges are totally free.

You can choose the option that works best for you: requesting your return online, or contacting Client Service.

ONLINE RETURNS

• Fill in the Return Form, selecting the items you want to return or exchange. After completing the form, you will receive a return authorisation email with instructions for shipping the package back to us.
• Prepare the items in the original order box, making sure you include any accessories and original packaging they came with. The items must be exactly as you received them, with all tags attached.
• Stick the pre-paid return label on the box and call the courier to arrange pick-up (you can find the name of the shipping company on the label). If you can't find your pre-paid label, you can print a new one from the return authorisation email.

RETURNS THROUGH CLIENT SERVICES

• Call Client Services and provide them with your order number and the email address used for purchase.
• As soon as the client assistant completes the request on your behalf, you wil receive a return authorisation email will instructions for shipping the package back to us.
• Prepare and ship the items as indicated in the "Online Returns" procedure above.

In both cases, the items will be quality checked before the return is accepted. Refund timing will depend on the original payment method. 

You can change the size or colour of an item purchased online. Exchanges can only be requested through the online Return Form or by calling Client Services.

ONLINE EXCHANGE

• Fill in the Return Form, selecting the items you want to exchange and the new size/colour you would like.
• After completing the form, you will receive an authorisation email with instructions for shipping the item back to us.
• Prepare the items in the original order box, making sure you include any accessories and original packaging they came with. The items must be exactly as you received them, with all tags attached.
• Stick the pre-paid return label on the box and call the courier to arrange pick-up (you can find the name of the shipping company on the label). If you can't find your pre-paid label, you can print a new one from the authorisation email.
• The new item will be shipped to you after our warehouse has received your package and checked the items. We will email you the tracking number of the shipment to make sure you can follow the delivery of the new item.

EXCHANGE THROUGH CLIENT SERVICES

• Call Client Services and provide them with your order number and the email address used for purchase.
• Indicate the new item size/colour you would like to receive.
• As soon as the client assistant completes the request on your behalf, you will receive an authorisation email with instructions for shipping the package back to us.
• Prepare and ship the items as indicated in the "Online Returns" procedure above.

Return pick-up and shipping is always free. Please check on the pre-paid return label you stick to the box which courier you should contact: it can be either UPS or DHL.

If you have a DHL pre-paid return label:

• call the courier at the number provided on their website (www.dhl.com)
• book your DHL return online
• find a DHL drop-off point

If you have a UPS pre-paid return label:

• call the courier at the number provided on their website (www.ups.com)
• book your UPS return online
• find a UPS drop-off point

If you are not 100% happy with your items, you can return or exchange them within 30 days from delivery.

For your return/exchange request to be accepted, please make sure it meets the following conditions:

• The item must be exactly as you received it, with all tags attached and with any dedicated packaging or accessories. Swimwear, underwear, sex toys and fragrances can only be returned if the box is still sealed. Personalised items are not eligible for return/exchange.
• Products belonging to the same order must be returned in the same package. If for any reason you want to return items belonging to the same order at different times, the shipping cost for the second package will be at your expense, and you will need to organise and pay for the return shipment.
• The return must be sent from the same Country/region where the order was delivered.
• The return/exchange must be requested within 30 days from the date in which you received the order.
• Products must have been purchased online on diesel.com, and not in a Diesel store or from a third-party retailer.

For detailed information, please read our Conditions of Sale and Return Policy.

Refunds are issued through the same payment method used for the order, both for online returns and for returns in store. Orders paid by cash on delivery (where available) can only be refunded through wire transfer – our Client Service will contact you to request a bank account number.

The refund is requested within 3-7 days after the return is accepted. Timing for the credit to show in your account will depend on the payment method and on banking procedures.

If you have any questions on refund timing or if you need any assistance, don't hesitate to contact Client Service: we can check in real-time the status of your refund and give you additional updates.